As the words say, Human resources should be human first. In this rapidly changing world, we are mastering important skills while neglecting the fundamental ones that not just an HR professional but every individual should possess. Active Listening is one of those fundamental skills that everyone is aware of but few of us actually practice.
“Listening is an art”
As an HR professional, you serve as a liaison between the employer and the employee. By listening effectively, you can utilize people’s experience, knowledge, talents, motivation, and enthusiasm to their fullest potential. You can connect more deeply and develop more humane relationships by actively listening (listening to comprehend). As a result, there will be more trusting and understanding relationships, which will build stronger, more cohesive, and more efficient teams.
But most of us are poor listeners, and need to develop our skills, But HOW?
- Paying Attention — By giving the speaker your entire attention and paying attention to what they say, you can enhance your listening abilities. Avoid multitasking by sitting quietly, turning off your computer, and setting your phone to silent.
- Do not judge — In HR, it’s important to hear both sides of the story. The employee may view a decision made by the employer differently than the employee, and vice versa. Be open to what the other person is saying rather than making judgments or expressing criticism.
- Eye Contact — Let’s agree that eye contact during a conversation helps us connect with others more quickly, therefore aim to maintain it. Also, nodding your head periodically during a discussion shows that you are paying attention.
- Maintain Trust — It is best to keep what you hear to yourself. Ensure that your employee is aware of the fact that their information is secure with you. A good listener must have the ability to be trustworthy and sensitive.
- Actions — Being an HR requires more than just listening; it also requires understanding the issue and acting appropriately. Thus, constantly make an effort to assist so that your speaker feels valued.
